FAQ

Why haven’t I received an order confirmation, did my order go through?
In the event of a missing order confirmation, please make sure to double check your spam folders/boxes.
As long as funds has been deducted from your account you can be certain that your order has been processed. If you didn’t received your confirmation e-mail and it isn’t in your spam folder, reach out to our customer support at info@wurland.com and we will help you out.

Is the shipping really free?
Yes, worldwide shipping is free for all orders when buying from the Wurland’s website.

How long will it take to receive my package?
We always aim to dispatch your order within 24 hours of verification. Postnord pledges worldwide delivery within 5 business days but it might arrive sooner if you’re in the EU, and a bit later if you’re outside. Holidays and/or other circumstances might interfere and/or delay shipments. In areas where Postnord does not delivery we reserve the right to use another carrier. For questions regarding delivery or shipping times, please contact us at info@wurland.com.

Will there be any additional fees for my package to arrive?
If you live within the European Union, all fees are covered and you will not receive any additional fees to receive your package. If you live outside of the European Union, VAT and/or other fees for import are not included and may apply for the customer. We do not have the possibility of estimating these quotes and recommend you to check with your regional customs authority. Returns made due to VAT, duties and/or other fees for import will be subject to a 30% restocking fee.

Where can you ship my watch?
We have the possibility of delivering to access points or temporary residents such as hotels. If you desire to receive your package at a special location, such as a military base, please either leave a note in the order form or send us a message at info@wurland.com.

Can you ship to my country?
Probably yes, but send an e-mail to info@wurland.com with the full address for availability.

Can I change my order after it is completed?
Of course! Just send us a message at info@wurland.com

How do I perform a return?
It is very easy, just send us a message at info@wurland.com and we will help you out. The fee for return shipment is only reimbursed for watches (not bracelets, straps, or other accessories or products).

You are eligible for a full refund if your unused product are returned within 30 days in its original packaging with its original tags/documents. Please note that Wurland only reimburses the shipping fee for shipments containing a watch/watches.

When do I receive the money back from my return?
We usually process refunds at the end of the same week we received your product.

My packaging or product is defect, what should I do?
Your satisfaction is very important to us, please contact us at info@wurland.com and include a picture or two of the defect.

Please do not return your product without consulting our customer care.

Can I change my product for another?
Sure, as long as the product is in unused/pristine condition and within two weeks of the purchase. Just send us a message at info@wurland.com

I need my watch serviced or repaired?
Send us an e-mail on info@wurland.com and include a picture or two of your issue.
Average handling times for repairs are 4-6 weeks including shipping.

What methods of payment do you offer?
We currently offer Credit/debit card via Stripe.

Can I expect the color of my product to look the same in reality as in the pictures?
Yes, it’s worth noting, however, that different monitors/screens/panels projects colors differently. Our pictures has been optimized for viewing on the most common devices.

Are your watches waterproof?
Yes, our watches are waterproof up to 3ATM. However, to avoid damaging your leather strap we suggest you take your watch off before jumping in the shower (or in the ocean for that matter).

Are you able to engrave?
No, we do not possess the possibility to engrave.